It was an unusual Sunday for online poker players all over the world, as Full Tilt Poker, the world’s second largest online poker site, had its server crash during the heart of its heavy-traffic period. The site’s stoppage affected everyone playing on the site, including those still alive in Full Tilt’s flagship Sunday tournament, the $216 buy-in $750,000 Guaranteed.
The crash occurred at 7:45pm ET and players were booted from the site and unable to log back in. When attempting to open the Full Tilt client, players received a message saying, “Unable to connect to server.” This went on for hours and the poker community erupted.
Full Tilt posted the following message on its site shortly after the crash occurred: “Unscheduled Maintenance In Progress: We recently experienced a network outage. We expect to be operational shortly.” After failing to get the site back up in a timely manner, Full Tilt Poker cancelled all running tournaments at 9:41pm ET. Then, at approximately 11:15pm, ET, the site’s support staff sent the following e-mail to players who were still playing in tournaments:
When a tournament is cancelled before it reaches the money, according to tournament rule 31.2 (http://www.fulltiltpoker.com/tourRules.php):
–All players still in the tournament at the time of the cancellation will be refunded their tournament buy-in and tournament fee. Players will have their buy-ins refunded in the tournament prize pool currency.
-In addition, the remaining prize pool will be divided and distributed according to chip count – (Remaining Prize Pool)*(Your Chip Count)/(Total Chips in Play) = Your Share of Remaining Prize Pool.
The reimbursement policy for rebuy tournaments is slightly different and several players expressed their confusion regarding Full Tilt’s procedure. PocketFives.com forum member “MattElsarelli” posted the following concerning a tournament he was playing: “Does anyone know their policy on refunding for rebuys? I’m like 15 buy in deeps in the $20 rebuy, do I get refunded all of them?”
He got his answer from a fellow poster who laid out Full Tilt’s Tournament Rules: “In a Rebuy tournament – the number of rebuys or add-ons a player has made does not affect the payout if a tournament is cancelled. If a tournament has not reached the money, all players will have their initial tournament buy-in and fee returned, as described in bullet 31.2. In addition, any other money in the prize and Cashout pools where applicable (excluding guarantees and money added by Full Tilt Poker), will be divided and distributed to the remaining players, based on their respective chip counts.”
For tournaments that awarded a non-monetary prize, such as a live tournament package (like a World Poker Tour event), Full Tilt Poker assigns a monetary value to the prize and distributes it in cash to the remaining players based on their chip counts. In ring games, the hand being played at the time of the stoppage was considered dead and all bets were returned at the point of the crash.
As of Monday morning, Full Tilt Poker was operating as normal.
